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1.     Definitions

HFC – Hawthorn Football Club Ltd.

Booking – The confirmation of purchasing any HFC season asset or casual tickets to one-off events or matches.

T&Cs – Terms and Conditions

Client – The individual making the purchase 


2.     Prices & Payment

2.1.   Each Booking that you submit will constitute a separate agreement between you and HFC on the terms set out in these T&Cs. To the extent of any inconsistency between these T&Cs and the contents of any booking form, these T&Cs will prevail.

2.2.   No tickets will be released until full payment has been receipted.

2.3.   All prices are in Australian Dollars (AUD) and are inclusive of GST.

2.4.   Payment on this website is to be made via credit card.

2.5.   Payment by Amex will incur a 1.75% surcharge and is only available via a phone payment.

2.6.   It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a successful charge to be completed. You will be unable to complete the purchase if the payment declines.


3.     Cancellation/s

3.1.   Cancellation by HFC: The club (in its absolute discretion) may cancel/alter part or all of an event or product delivery without notice, including in the event of unforeseen circumstances beyond the club’s control. HFC will use its best endeavours to reschedule any event that is cancelled however, you acknowledge and agree that:

3.1.1. The price of all products are determined by specific event dates and venues; and

3.1.2. If the cost of the rescheduled event materially increases, HFC may in its absolute discretion provide a revised quote for the booking, payment of which is required for the purposes of guaranteeing your tickets for the rescheduled event.

3.2.   All events are quoted based on specific details and dates. In the case of a re-scheduling the booking may need to be re-quoted in part/full.

3.3.   Cancellation by customer of bookings on this website:

HFC will not issue refunds for any cancellations made within 14 days of the event / function occurring. HFC will not issue refunds for any cancellations made more than seven (7) days after the booking. HFC may issue a refund if a cancellation is received in writing within seven (7) days of the booking being made and more than 14 days prior to the event / function occurring.

3.4.   Any costs, expenses or disbursements incurred by the club in the maintenance of the Client’s account, including finance charges relating to dishonoured payments, debt collection agency fees and legal costs arising will be borne by the Client.


4.     Tickets

4.1.   For events that require a barcoded ticket, HFC will send the Clienttickets via email once payment has been received. If the Client has not received tickets within three days of the event please contact the sales team.

4.2.   Tickets or corporate assets purchased may not, without prior written authorisation of HFC, be sold at a premium, exchanged for goods and services or be used for advertising, promotion or other commercial purposes (including competitions or trade promotions). If HFC ticketing or assets are sold in breach of these conditions, it will be void and will not entitle the holder to admission to the event.

4.3.   Limits of the number of tickets/products that can be purchased may apply at the discretion of HFC. If the Client exceeds the ticket limit, any or all of the Client’s orders and tickets may be cancelled without notice by HFC in its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.

4.4.   HFC reserves the right not to refund, exchange or substitute tickets after purchase nor replace tickets that may have been stolen, lost or destroyed, except as required by law.


5.     Conditions of booking & entry and behaviour

5.1.   Many HFC events and products are delivered at facilities owned and managed by third party entities. The club enters into agreements with such parties to host events/products sold by HFC. The Client acknowledges and accepts that the Terms and Conditions set out by such third parties apply when attending such events and functions.

5.2.   Dress Codes are maintained for many HFC events. Generally details will be included on tickets and/or detailed event information provided to the customer. It is the Client’s responsibility that their party guests meet the applicable dress code. HFC reserve the right to refuse entry of guests who do not adhere to the dress code.

5.3.   Minimum age restrictions are maintained for many HFC events and functions. Generally such details will be included on tickets and/or detailed event information provided to the customer. It is the Client’s responsibility that their party guests meet the applicable age restrictions. HFC reserve the right to refuse entry of guests who are not of the minimum age specified.

5.4.   HFC are entitled to refuse admission or cause the removal of any individual guilty of misconduct or committing any breach of the AFL Conditions of Entry, the Facility Host’s Conditions of Entry or the HFC Constitution.

5.5.   The client remains responsible for the conduct of anyone utilising their ticketing.

5.6.   In such cases mentioned in sec. 5.1, 5.2, 5.3 and 5.4 a breach of booking is deemed and the full amount paid will be retained by HFC.

5.7.   HFC will not be liable for any loss or damage to Clients and their guests as a result of all breaches mentioned in sec. 5.1, 5.2, 5.3 and 5.4.

5.8. All HFC events will be produced in accordance with the current Hawthorn Reconciliation Action plan.

5.9  You must be fully responsible for your own conduct and for the conduct of those who attend the event with you. HFC reserves the right to prohibit entry of any person to a HFC event, or eject any person from a HFC event based on behaviour deemed inappropriate by HFC staff and/or its agents and others working under its authority.


6.     Privacy

6.1.   The Club handles the personal information it collects in connection with event payments, bookings and attendance in accordance with its privacy policy (available at Refer to the link or contact the club for more information.


7.     Use of Images

7.1.   By booking and/or attending a HFC event you acknowledge and agree that photographs, film recordings, sound recordings and other material may be captured by HFC for the purpose of marketing and promotional activities. All attendees waive the right to approve and receive any financial benefit for such material.


8.     General

8.1.   If HFC waives any of the above T&Cs, this does not mean that any other T&Cs do not apply. It should be assumed unless explicitly stated by HFC that all T&Cs apply at all times.

8.2.   These T&Cs apply to all past, current and future bookings unless specified in writing by HFC.

8.3.   These T&Cs operate within the bounds of the laws of Australia.

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